6 November, 2020

Service Desk Coordinator


About Jarden
We are New Zealand’s leading investment and advisory group and have supported exceptional people and ideas for nearly 60 years. In June 2019 we rebranded from First New Zealand Capital (FNZC) to Jarden – a name which better reflects our origins and long-standing tenure in the New Zealand Financial Markets. Jarden advises some of New Zealand’s largest public and private companies and high net worth individuals and families. Our areas of expertise are wealth management, investment banking, institutional equities, research and fixed income, carbon and FX sales trading. We are passionate about seeing our clients succeed, and when they choose Jarden, they get a partner that always endeavours to go above and beyond.  
 
The Role
A 1st line Service Desk Coordinator resource for internal BAU, providing our users with a first point of contact for queries with any calls sitting within the Service Delivery framework. Be able to triage incoming calls, manage and allocate jobs to relevant people and communicate to the wider business when required, while still having the ability to work alongside other team members to provide positive outcomes for the Jarden group.
 
Key responsibilities include:
  • Working closely with the Support Analysts, System Engineering teams and team leadership to provide rapid resolutions to any issues
  • Carrying out health checks to ensure that the IT environment is working as expected
  • Document how best to mitigate issues within these work flows as and when they arise
  • Work in open plan and team environment and in addition flexible in hours where required
 
About You
You have an out-going nature with a strong team focus and the ability to work at your own initiative. You are a good listener, but still able to readily provide input to technical discussions. You have a high level of client service ethos. Self-motivating and enthusiastic with a strong work ethic, you also have the ability to maintain a high level of professionalism
You have the willingness to go the extra mile to meet client expectations and you are an independent thinker who is happy to question the norms when appropriate In addition, you have
 
  • An understanding of ITIL Foundation and Agile methodology
  •  A relevant Tertiary Qualification
  •  Previous exposure to Financial Systems
Ideally, you’ll also have knowledge of VMware vSphere, AD and AAD user, group and device management and Microsoft Exchange.
 
In return we can offer you a great company and team culture within our fast-growing firm, and exciting long-term career prospects.

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